FAQs

Have questions about ordering from Topdeck 126 TCG Shop? Here are some quick answers to help you shop with confidence.

🛒 What does Topdeck 126 TCG Shop sell?

Topdeck 126 TCG Shop specializes in trading card game products, including Pokémon singles, sealed products, and other TCG-related items when available.

📦 How long does it take to process my order?

Orders typically ship within 0–2 business days after purchase.

Orders placed on weekends or holidays are usually processed on the next business day.

For more details, please review our Shipping Policy.

🚚 Do you offer free shipping?

Yes! We offer FREE shipping on orders over $250 CAD before tax and shipping within Canada.

Free shipping eligibility is calculated before taxes and any additional shipping upgrades.

For full shipping details, please visit our Shipping Policy.

📮 What shipping options are available?

Available shipping options may include standard, expedited, tracked, and signature-required services depending on your order and location.

For added security, we recommend choosing a tracked or signature-required shipping option, especially for higher-value orders.

You can read more about available shipping terms in our Shipping Policy.

🃏 What shipping method should I choose for TCG singles?

For TCG singles, we strongly recommend using expedited tracked shipping for orders over $50 CAD to help ensure safe delivery.

Untracked shipping may be more affordable, but it provides less protection and visibility once the package is in transit.

🔐 Do high-value orders require signature?

High-value orders may require Signature on Delivery or another secure shipping method for added protection.

In some cases, additional verification may be required before a large order is fulfilled.

🚨 What happens if my package is lost or stolen?

Topdeck 126 TCG Shop is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

For added security, we recommend selecting a tracked or signature-required shipping option at checkout.

More information is available in our Shipping Policy.

🛠 What should I do if my order arrives damaged?

If your order arrives damaged, please contact us at [email protected] within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photos of the damaged item
  • Clear photos of the packaging
  • Photos of any visible damage to the mailer, box, or shipping label

Once reviewed and verified, we may offer a replacement, refund, store credit, exchange, discount, or another fair solution depending on the situation.

Please review our Refund & Return Policy for more details.

📬 What if I received the wrong item or something is missing?

If your order arrives with an incorrect or missing item, please contact us at [email protected] within 48 hours of delivery.

Please include your order number and details about the issue. Photos of the received items and packaging may be required.

More information can be found in our Refund & Return Policy.

🔁 Do you accept returns?

Returns may be accepted on a case-by-case basis for eligible items.

Please contact us before sending anything back. Items returned without approval may not be eligible for a refund, exchange, or store credit.

For complete return details, please visit our Refund & Return Policy.

🚫 Are any items final sale?

Some items may be final sale, including opened sealed products, used accessories, clearance items, sale items, gift cards, store credit, and certain TCG singles unless there is a verified issue with the order.

Final sale terms may also be listed directly on the product page when applicable.

🃏 Can I return TCG singles if I disagree with the condition?

TCG singles are inspected and listed based on their condition at the time of sale.

Condition grading is assessed to the best of our ability, but minor differences in opinion may occur. Returns are generally not accepted for small condition disagreements unless the card was significantly misrepresented.

Please see our Refund & Return Policy for more information.

💳 What payment methods do you accept?

Payments are processed securely through Square.

Topdeck 126 TCG Shop does not directly store your full credit card number on our website.

🛡️ Why does my order need verification?

Some orders may require additional verification for fraud prevention and seller protection.

This may apply to first-time buyers, high-value orders, mismatched billing and shipping information, or orders flagged for review.

For additional order terms, please review our Terms of Service.

🌎 Do you ship outside Canada?

Shipping is primarily available within Canada.

Limited shipping may be available to the United States. Customers outside Canada are responsible for any applicable customs fees, duties, import taxes, or customs-related delays.

Please visit our Shipping Policy for current shipping information.

📍 Do you offer local pickup?

Local pickup is not currently available.

We are excited about the possibility of offering local order pickup in the future as Topdeck 126 TCG Shop continues to grow.

For updates, please review our Local Order Pickup Policy.

✏️ Can I change or cancel my order?

If you need to request a change or cancellation, please contact us as soon as possible at [email protected].

Orders cannot be modified or canceled once they have shipped. Cancellation requests are not guaranteed.

Additional terms are available in our Terms of Service.

📦 What happens if my package is returned to sender?

If a package is refused, unclaimed, or returned to sender at the customer’s request, a 10% restocking fee may be deducted from the refund.

Original shipping fees are non-refundable. If the order qualified for free shipping, the actual shipping cost may be deducted from the refund.

Please see our Shipping Policy and Refund & Return Policy for more details.

👤 Do I need an account to place an order?

You may be able to check out as a guest, depending on the checkout options available at the time of purchase.

Creating an account can make future checkout easier and may allow you to view your order history.

🔒 How is my personal information handled?

Customer information is handled according to our Privacy Policy.

We use customer information to process orders, support customers, help prevent fraud, improve the website, and operate the store.

📜 Where can I read your full store policies?

You can view our full store policies here:

📧 How do I contact Topdeck 126 TCG Shop?

If you have questions about an order, product, shipping, returns, or anything else, please contact us at [email protected].

📌 Are your policies subject to change?

Yes. Store policies may be updated at any time without notice.

Continued use of our website or purchase from Topdeck 126 TCG Shop means you accept the current policies posted on the website.